I’m engaged in (what I thought was an old) discussion at work about the value of reader comments on news stories. Others’ concerns are the nastiness of some commenters, and the (flawed) logic that we wouldn’t print it in the newspaper, so why let people say it on our website?
In my research to explain this, I’ve looked at a lot of essays and blog posts. I think Jeff Jarvis says it best in this post from 2008:
So are comments destroying civilization? The reason this argument is so damned tired is that we all know who the assholes are and where they hang out and we know how to step around them and their smelly shopping carts. I don’t need … newspaper editors to protect me from them. The nannies’ obsession comes, I think, from the media and news worldview that led them to believe that they were able to package the world neatly every day in a beautiful box with a bow on top. Now that we can suddenly hear more voices, it upsets them as schmutz does Felix Ungar. The world isn’t just out of their control now but it’s messy.
But I’ve argued that we’re looking at commenting the wrong way. We spend so much of our time playing wack-a-mole with the dirty little creatures who dig up the garden that we miss the fruits and flowers. It is far more productive to curate the good people and good comments — whether they occur under an article or, better yet, via links — than it is to obsessively try to clean up life, which can’t help but be messy.
The tsk-tskers treat the web as if it is a media property and they judge it by its worst: Look what that nasty web is doing to our civilization! But, of course, that’s as silly as judging publishing by the worst of what is published. It’s even more wrong because the internet is not media — no matter how much media people insist on seeing the web in their image. Instead it is, as Doc Searls points out, a place where we talk. Walk by any streetcorner on the way to the theater and there’s a good chance you will hear stupid, illiterate, nasty things before you hear smart, well-written things. Time for a neutron bomb? No, you keep walking.